Career Opportunities

Customer Service & Front Desk Coordinator

Pay: $15.00 per hour

Job Type: Full-Time

Location: Ritz Theater
Sanford, Florida

About the Ritz Theater

The Ritz Theater is a historic performing arts center dedicated to providing exceptional live entertainment and community experiences. We are looking for a friendly, organized, and customer-focused professional to serve as the welcoming face of our theater.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to meet you.

Position Summary

As the Customer Service & Front Desk Coordinator, you will be the first point of contact for patrons, artists, renters, volunteers, and community members visiting or contacting the Ritz Theater.

This role combines customer service, box office support, front desk operations, and administrative assistance to ensure every guest receives a welcoming and professional experience.

Primary Responsibilities

Welcome guests, patrons, artists, volunteers, and renters with professionalism and enthusiasm.
Process ticket sales in person and over the phone using the theater's ticketing system.
Answer incoming phone calls and emails while providing accurate information about performances, rentals, events, memberships, and theater programs.
Assist patrons with seating questions, accessibility requests, exchanges, and general customer service needs.
Maintain an organized, clean, and welcoming front desk and lobby reception area.
Perform general administrative duties including filing, scanning, data entry, document preparation, and record keeping.
Proofread letters, marketing materials, forms, and documents for accuracy.
Assist with membership inquiries and customer account updates.
Support daily office operations and administrative projects as assigned.
Maintain confidentiality while handling patron and organizational information.
Work collaboratively with staff, volunteers, artists, and community partners.
Represent the Ritz Theater with professionalism and exceptional customer service at all times.

Qualifications

We're looking for someone who is:

Friendly, welcoming, and customer-focused
Highly organized with excellent attention to detail
Comfortable multitasking in a busy environment
A strong verbal and written communicator
Dependable and punctual
Able to solve problems calmly and professionally
Passionate about providing outstanding customer experiences

Preferred Qualifications

Previous customer service or front desk experience
Box office or ticketing experience (preferred but not required)
Administrative office experience
Experience using Google Workspace (Docs, Sheets, Gmail, Calendar)
Comfortable learning new software systems
Basic Microsoft Office knowledge

Benefits

Paid Time Off
Flexible scheduling around the theater's event calendar
Complimentary tickets to most Ritz Theater performances (based on availability)
Professional development opportunities
Collaborative and supportive team environment
Opportunity to work in one of Central Florida's historic performing arts venues

Schedule

Primarily Monday–Friday daytime hours
Some evenings, weekends, and holidays may be required during performances and special events

Work Location

In Person

Ritz Theater
Sanford, Florida

Apply

Facilities Contractor

Job Type: Independent Contractor (1099)
Compensation: $30–$40 per hour (experience/scope dependent)
Schedule: Project-based; variable hours with occasional evenings/weekends
Location: On-site (Sanford, FL)

Overview

The Ritz Theater seeks a licensed, insured, and bonded Facilities Contractor to execute maintenance, repair, light custodial tasks, and small capital projects across the theater, annex, and administrative buildings. Work is issued via approved work orders with defined scope, service levels, and deliverables.

Scope of Services

Building Systems: Preventive and corrective maintenance for HVAC, electrical, plumbing, roofing, doors/hardware, and finishes.
Stage & Rigging Interface: Coordinate inspections/repairs with ETCP-certified riggers; support safe operation of fly systems, lifts, and related mechanicals.
Life-Safety & Compliance: Support NFPA/ADA/OSHA/Florida Building Code adherence; perform safety checks; document deficiencies and mitigations.
General Trades: Minor carpentry, drywall/paint, flooring touch-ups, lighting fixture replacement, leak tracing/mitigation.
Emergency Response: On-call support for urgent issues per agreed SLAs.
Light Custodial/Cleaning (as scoped): High-touch surface wipe-downs, minor spill response, event turn-over support (e.g., lobby/restroom resets, trash consolidation to dumpster), procurement/restocking of consumables, and periodic exterior touch-ups (entry glass spot-cleaning, gum/paper pickup).
Documentation: Estimates, change approvals, completion reports, and invoicing for each work order.

Note: Deep cleaning, carpet extraction, window washing at height, and full janitorial services are handled by separate vendors unless explicitly added to a work order.

Minimum Qualifications (Required)

Active Florida license: CGC, EC, CFC, or equivalent trade license aligned to services performed.
Current insurance and bonding; minimum $1M GL (per occurrence) and statutory Workers’ Comp (or exemption, as applicable).
5+ years facilities or multi-trade experience in public assembly, institutional, or commercial environments.
Demonstrated code literacy (OSHA, NFPA, ADA, FBC) and safe-work practices (LOTO, fall protection).
Proven diagnostic ability and multi-trade coordination; professional references and project samples.

Preferred Experience

Historic structures and/or performing-arts venues.
CMMS or digital maintenance tracking.
Prior coordination with ETCP-certified rigging teams.
Event turn-over and front-of-house cleanliness standards.

Work Environment & Expectations

Active event setting with strict timelines and public-facing standards.
Protect historic finishes and maintain clean, safe work areas.
Response: Acknowledge urgent tickets within 24 hours; meet agreed completion dates and budgets.
Provide own tools, transportation, PPE, and basic cleaning supplies for light custodial scopes.

Compliance & Engagement Terms

Operates as an independent business with EIN; responsible for taxes, benefits, and equipment.
Provide current Certificate of Insurance (COI) naming Ritz Theater, Inc. as Additional Insured; Primary & Non-Contributory and Waiver of Subrogation preferred.
Background check required prior to onboarding.
Compensation: $30–$40/hour; Net-15 upon approved completion and invoice. Work is authorized solely via written work orders.